Get in Touch with Test Design
At Test Design, we are committed to providing every player with a smooth and enjoyable experience. Whether you have a question about your account, a bonus, a payment, or anything else, our dedicated support team is here to help you around the clock.
24/7 Customer Support
Our support team is available 24 hours a day, 7 days a week, so you will never be left waiting for an answer. No matter the time of day or night, a member of our team is ready to assist you.
Ways to Contact Us
- Live Chat: The fastest way to reach us. Click the live chat button available on any page of the site to connect instantly with a support agent.
- Email: For less urgent enquiries, you are welcome to send us a detailed message and we will respond as promptly as possible.
Before You Contact Us
You may find an instant answer to your question in our Help Centre. Common topics covered include:
- Account registration and verification
- Deposits and withdrawals
- Bonus terms and wagering requirements
- Responsible gambling tools
- Technical issues
Payment & Account Information
If your enquiry relates to payments, please have the following details to hand, as our team may ask for them:
| Topic | Details |
|---|---|
| Minimum Deposit | £10 |
| Minimum Withdrawal | £20 |
| Withdrawal Processing Time | 1–3 business days |
| Accepted Deposit Methods | Visa, Mastercard, PayPal, Skrill, Neteller |
| Accepted Withdrawal Methods | Visa, Mastercard, PayPal, Skrill |
| Supported Currencies | GBP, EUR |
Responsible Gambling Support
If you are concerned about your gambling or the gambling of someone you know, please contact our support team immediately. We take responsible gambling seriously and can help you access self-exclusion tools, deposit limits, and other protective measures. You may also seek independent help from organisations such as GamCare and BeGambleAware.
Licensing & Regulatory Enquiries
Test Design operates under licence #123456 issued by the UK Gambling Commission (UKGC). If you have a complaint that has not been resolved to your satisfaction after contacting our support team, you have the right to escalate the matter to the UK Gambling Commission or an approved Alternative Dispute Resolution (ADR) service.
Our Commitment to You
As a premium online casino trusted by UK players since 2015, we pride ourselves on transparent communication, fast resolutions, and a player-first approach. Every enquiry is treated with care and confidentiality.
New players only. Min deposit £10. Wagering requirement 35x. T&C apply.